Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'All Orders' section under the main menu of your App/Website then select the item or order you want to cancel. In case you are unable to cancel the order from 'All Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming Google Pay wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting Google Pay customer support team.

You can create a Return in three simple steps

1. Tap on All Orders
2. Choose the item to be Returned
3. Enter details requested and create a return request

Number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked anywhere between 4 – 7 days.

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

1. NEFT - 1 to 3 business days post refund initiation
2. Chale Bazaar Credit - Instant
3. Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
4. “Google Pay wallet” – Instant